Every customer’s bill is different. However, you can help minimize an impact on your bill by visiting our water saving tips page.
Frequently Asked Questions
Water Conservation
Our water comes from local aquifers and if the water level gets too low, there will be less drinking water available for customers. Conserving water can help save on your bill because local groundwater districts may increase their customer fees when too much water is used. For more information about how you can conserve water, view our NextEra Water – Water Saving Tips page.
In addition to our comprehensive Drought Contingency Plan, we have a year-round Water Conservation Program to increase the resilience of our systems. For example, we:
- Have implemented a leak detection and repair program.
- Mitigate infrastructure leaks, proactively reinforcing and improving the system, and ensuring the water system is running safely and as efficiently as possible.
- Are exploring other opportunities for water reuse
Customer Service and Communications
You can reach NextEra Water Texas customer service by phone at 866-639-9287 (866-NEW-WATR) or email at NexteraWaterTexas@h2oinnovation.com. We are available by phone 24/7 for emergencies, and our hours of operation are from 8 a.m. to 4:30 p.m., Monday through Friday.
We are available 24/7 for emergencies, and our hours of operation remain the same: 8 a.m. to 4:30 p.m., Monday through Friday.
Communications and billing and payment transactions will come from Texas_Water_Info@noreply.NextEraWater.com. Please mark that address as an approved sender to prevent communications from going in the spam folder.
Billing
You can change your bill preferences along with account and billing information by logging into your account and clicking the account information button on the menu.
There is no fee for receiving your bill electronically.
When you sign up for paperless billing, you will no longer receive a paper bill.
If you have questions about your bill, call us at 866-639-9287 (866-NEW-WATR). If your question is about your final Quadvest bill, we will let them know and they will contact you within 48 hours.
The due dates of our customers’ bills are based on the location of your service address and cannot be changed. If you need help paying your bill, we may be able to help. Call us at 866-639-9287 (866-NEW-WATR).
The due dates of our customers’ bills are based on the location of your service address. All customers are given a minimum 16 days to pay their bill from the date it is issued.
When you receive your first bill, you can visit NextEraWater.com and log in to download a copy of your bill.
Payment
Your bill due date remains the same as before. Please refer to the table below for due dates by subdivision.
Subdivision |
Due Date |
Caddo Village |
7 |
Lakewood Trails |
7 |
Stonecrest |
7 |
Yesterday's Crossing |
7 |
Bammel Forest |
14 |
Chenango |
14 |
Oaks of Suncreek |
14 |
Rocky Creek |
14 |
Suncreek Ranch |
14 |
Suncreek Estates |
14 |
Westwood |
14 |
Bayer Utility (DTS) |
21 |
The Colony |
21 |
Intercontinental |
21 |
Lake Pointe Estates |
21 |
Live Oak |
28 |
Lakes of Magnolia |
28 |
Shaw Acres |
28 |
Sunset Bay |
28 |
Sunrise Bay |
28 |
Timberdale |
28 |
Telge Jarvis |
28 |
Telge Terrace |
28 |
Vaquero Ranch |
28 |
Waypoint Landing |
28 |
Waterstone |
28 |
There are two options to make a payment at NextEraWater.com. You can login to make a payment using your bank account, credit or debit card. Or, you can make a guest one-time payment using your bank account, credit card or debit card – all you need is your account number and service address.
You can pay your bill by phone using our automated phone system 24/7. You can pay using your credit card or debit card. Simply call 866-639-9287 and follow the prompts to be transferred to our payment service provider. Please note this new customer service phone number.
You can pay your bill using your bank’s online service. Before submitting your payment, be sure your new account number and payee (“NextEra Water Texas”) are correct. Contact your bank for assistance.
You can make a payment in person at a location that supports one of our independent third-party partner, CheckFree.
If you’re going to pay your bill by mail, remember not to send cash. Please include your check and payment coupon in the envelope provided, and mail it to:
NextEra Water Texas
P.O. Box 1856
Spring, TX 77383
You can also pay conveniently online or by phone for free.
NextEra Water Texas Website
NextEra Water Texas is committed to protecting the personal information shared with us by new and existing customers, website visitors, suppliers, and other third parties, including vendors and potential vendors. Your privacy is a top priority for NextEra Water Texas, and we make every reasonable effort to protect the information we hold about you.
We use industry-standard administrative, technical and physical safeguards and protection practices and controls to ensure the integrity of our systems and to protect your information from loss, misuse, alteration and destruction. Such protection measures include firewalls and Secure Socket Layers (SSL) to protect and encrypt sensitive transmissions. Please be advised, however, that no security system is fail-safe, and we cannot guarantee the information you provide will never be obtained by unauthorized persons.
Creating An Account Online
You will need your account number, account holder’s name and service address to create your account.
Once you create your online account you can add additional accounts by selecting "add another account" from the menu.
Water Quality
The U.S. Environmental Protection Agency (EPA) has established drinking water standards to protect America’s drinking water supply.
More than 92% of the population, who are served by community water systems, receive drinking water that meets all the EPA’s health-based standards.
Under the Safe Drinking Water Act (SDWA), individual states can set their own drinking water standards, if they are at least as strong as the EPA’s national standards.
NextEra Water is committed to meeting or exceeding all state and EPA standards for drinking water, as well as abide by all water-testing schedules and methods.
Customers are encouraged to sign up for alerts from NextEra Water to stay informed of any water advisories in their area.
Please call NextEra Water Texas customer service number at 866-639-9287 (866-NEW-WATR).
Fluoride is a naturally occurring mineral that is released from rocks into the ground, water and air. Nearly all water contains some fluoride.
NextEra Water abides by all state and local community public health measures regarding adding fluoride to the drinking water supply to reduce tooth decay. The U.S. Environmental Protection Agency (EPA) establishes drinking water standards for fluoride.
The current enforceable drinking water standard for fluoride is 4.0 mg/L, which is the maximum amount that is allowed in water from public water systems. The EPA also has a secondary standard for fluoride of 2.0 mg/L, which is recommended to protect children from excess fluoride exposure. Customers can see if their water system adds fluoride by visiting the CDC My Water's Fluoride webpage.
Consumer Confidence Reports (CCR)
NextEra Water, along with every public water system and community water supplier, is required by law to provide an annual report called a Consumer Confidence Report – or CCR – to its customers.
The CCR gives customers information on their drinking water quality, as well as the water’s source, any contaminants found in the water and what they can do to help protect their drinking water.
In Texas, the Texas Commission on Environmental Quality (TCEQ) requires every community public water system to provide a CCR to their customers by July 1 every year, containing information from the previous calendar year.
NextEra Water customers can find their CCRs on the NextEra Water website by searching under their state tab and community
Water Meter
Visit this page to learn how to read your water meter.
https://www.smarthomewaterguide.org/how-to-read-your-water-meter.
My NextEra Water Texas Bill
It will be due the same day of the following month as your normal bill due date. Refer to the table below for due dates by subdivision.
Subdivision |
Due Date |
Caddo Village |
7 |
Lakewood Trails |
7 |
Stonecrest |
7 |
Yesterday's Crossing |
7 |
Bammel Forest |
14 |
Chenango |
14 |
Oaks of Suncreek |
14 |
Rocky Creek |
14 |
Suncreek Ranch |
14 |
Suncreek Estates |
14 |
Westwood |
14 |
Bayer Utility (DTS) |
21 |
The Colony |
21 |
Intercontinental |
21 |
Lake Pointe Estates |
21 |
Live Oak |
28 |
Lakes of Magnolia |
28 |
Shaw Acres |
28 |
Sunset Bay |
28 |
Sunrise Bay |
28 |
Timberdale |
28 |
Telge Jarvis |
28 |
Telge Terrace |
28 |
Vaquero Ranch |
28 |
Waypoint Landing |
28 |
Waterstone |
28 |
Non-commercial customers will be billed a deposit based on your projected usage. If you already paid a deposit as a Quadvest customer, you will not be billed an additional deposit.
About NextEra Water Texas
NextEra Water is a regulated water and wastewater utility that pursues opportunities to acquire, develop, build and operate potable water, wastewater and reclaimed water utility projects.
NextEra Water is applying its innovation, operational expertise and financial resources to meet the challenges of providing water and wastewater solutions to customers across the country.
NextEra Water is an indirect subsidiary of NextEra Energy, a Florida-based Fortune 200 company with a market capitalization of approximately $150 billion and the world’s largest generator of renewable energy from the wind and sun, as well as a world leader in battery storage.
H2O Innovation is a contractor doing work on behalf on NextEra Water Texas.
Social Media
Start/Stop/Transfer Service
Our customer service representatives can set you up with water service. Please contact them at 866-639-9287 (866-NEW-WATR). You will need to provide a rental or sale agreement to prove ownership of the location you are requesting service for, as well as your license.
Our customer service representatives can help you. Please contact them at 866-639-9287 (866-NEW-WATR).
Our customer service representatives can help you. Please contact them at 866-639-9287 (866-NEW-WATR).
Boil Water Notices and Emergencies
Customers should boil their water before use if a boil water notice is issued for their area. Customers can check on their customer account and on NextEraWater.com to see if there are any active boil water notices that may impact them.
You can also call customer service at 866-639-9287 (866-NEW-WATR) to check your property’s status.
Boil your water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). To boil water: Fill a pot with water and heat until bubbles come from the bottom to the top of the pot. Let boil for one minute after the water reaches a rolling boil. Turn off the heat source and let the water cool. Pour the water into a clean container with a cover for storage.
For more information on how to keep your water safe during a boil water notice, check out these CDC recommendations.
Safety is our top priority, so when a boil water notice is issued, we will contact impacted customers using communications in compliance with the Texas Commission on Environmental Quality's policy and procedures.
Customers can also check on their customer portal and on NextEraWater.com to see if there are any active boil water notices in their district.
Please call the NextEra Water Texas customer service number is 866-639-9287 (866-NEW-WATR)
For any breaks or leaks, please call our customer service representatives at 866-639-9287 (866-NEW-WATR).
Service Disconnection
Under normal circumstances, water service is restored within 24 hours Monday through Friday after you pay your balance and all required fees. If you make a payment over the weekend or during a holiday you will be reconnected on the next business day.
If payment is not received on or before the due date, a 10 business-day disconnect letter will be mailed to the customer and a late fee of 10% or $5.00 will be assessed.
If payment is not received before the disconnect date shown on the letter, service will be disconnected. In order to be reconnected all past due amounts plus a $25 reconnect fee must be paid.
All past due amounts and fees incurred must be paid in advance of service being reinstated.
After your due date, you will have 10 business days to pay your bill to avoid disconnection.
Payment Assistance
Texas 811
Texas law requires everyone to call Texas 811, a statewide, toll-free number, at least two business days before doing any excavation work. That includes planting a tree or shrub. Customers must also call NextEra Water at (866) NEW-WATR (866-639-9287) before doing excavation work. When you make the call, we will send a representative to professional mark utility lines located on public easements.
Customers are also encouraged to hire their own locator to mark private lines on their property before beginning an excavation project.