We are committed to providing you safe and reliable service and a superior customer experience. Here is important information about what you can expect as a NextEra Water Texas customer.
New account number
Your new account number will be sent to you by mail and email. Be sure to use it when you create your online account and when you call us.
New customer service phone number
We are dedicated to providing you with an excellent customer experience, with trained representatives ready to help you. Simply call us at 866-639-9287 (866-NEW-WATR). We are open 24/7 for emergencies, and our office hours remain the same: 8 a.m. to 4:30 p.m., Monday through Friday.
Important billing and payment information
Your first bill will be issued July 29 – Aug. 12, depending on your subdivision. At that time, your complete online experience, including the ability to view your account details and make a payment, will be available.
New website and login information
NextEraWater.com is available 24/7. You can set up your account and sign up for paperless billing now. To keep your online account secure, you will be asked to create a new username and password. Please note your complete online experience, including the ability to view your account details and make a payment, will not be available until you receive your first bill. View our web walkthrough.
New, informative bill design
You will be presented with a new bill, designed to bring you everything you need to know at a glance. View a sample bill.
Frequently asked questions
Review our frequently asked questions to guide you through payment, billing, our website and more. View FAQs.