We are committed to providing you safe and reliable service and a superior customer experience. Here is important information about what you can expect as a NextEra Water Texas customer. 

Woman Reading Paper Bill

New account number


Your new account number will be sent to you by mail and email. Be sure to use it when you create your online account and when you call us.  

 

Customer Service

New customer service phone number


We are dedicated to providing you with an excellent customer experience, with trained representatives ready to help you. Simply call us at 866-639-9287 (866-NEW-WATR). We are open 24/7 for emergencies, and our office hours remain the same: 8 a.m. to 4:30 p.m., Monday through Friday. 

 

Tablet and Laptop

Important billing and payment information 

 

Your first bill will be issued July 29 – Aug. 12, depending on your subdivision. At that time, your complete online experience, including the ability to view your account details and make a payment, will be available.

 

Couple Holding Tablet

New website and login information 


NextEraWater.com is available 24/7. You can set up your account and sign up for paperless billing now. To keep your online account secure, you will be asked to create a new username and password. Please note your complete online experience, including the ability to view your account details and make a payment, will not be available until you receive your first bill. View our web walkthrough.

Man Holding Paper Bills

New, informative bill design


You will be presented with a new bill, designed to bring you everything you need to know at a glance. View a sample bill.

Frequently Asked Questions Online

Frequently asked questions


Review our frequently asked questions to guide you through payment, billing, our website and more. View FAQs.